FAQ

What's included in the monthly rental?

How is my monthly rental calculated?

What are the conditions for entering into an Operational Leasing agreement?

How do I request a quotation?

What is the procedure for ordering an Arval Re-Lease second hand vehicle?

What is the delivery time of my vehicle?

Does the vehicle have a full service history?

What is the minimum duration of a contract?

Can I choose the annual mileage and term of the contract?

How do I take possession of my new car?

Can I test drive or see the vehicle before leasing it?

Can my car be delivered to my home?

Can I buy the vehicle at the end of the contract?

When will the car need a technical inspection or service?

Can I have additional accessories fitted to my vehicle?

Do I need to change the tyres before I hand in my vehicle?

What should I do when returning my vehicle?

Do you pay my fines?

What should I do if I want to challenge a fine?

What about my fuel and/or electricity costs?

What should I do if I need roadside assistance?

Do I have to pay for damage?

What should I do if the vehicle gets damaged?

Do I have to have the damage to my vehicle repaired immediately?

What should I do if my windscreen, side and/or rear window is damaged?

Why is my first invoice higher than normal?

How do I terminate my contract early?

Can I change the mileage and/or duration of my contract?

Is a warranty included?

Is assistance included?

Can I test drive or see the vehicle before buying it?

Can I trade in my previous vehicle?

How do I pay for the vehicle?

How long do I need to wait to take possession of my new car?

How do I take possession of my new car?

Can my car be delivered to my home?

Do I need to show administrative or other documents to take possession of my car?

When will the car need a technical inspection or service?

Does the vehicle have a full service history?

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A question?
We are here for you.

Would you like some details about a model you like? Are you hesitating between two second-hand cars? Please feel free to contact us, we are here to answer your questions and guide you in your choice.